Motive

Driver logs and inspections

HOS clocks, log signing, inspections, documents and messaging are available in the Driver App. Confirm which workflows your subscription enables.

Drivers can review and annotate permitted changes. Motive’s guide says automatically recorded driving time cannot be edited; suggested manager edits require driver approval or rejection.

The app shows the last 14 days. Older records can be accessed through the web account; include this in administrator and driver training.

Compliance tools support presenting logs and transferring ELD output files. Rehearse this workflow before a roadside inspection.

The Compliance Hub combines mileage and fuel information for IFTA reporting alongside HOS and qualification tools. Confirm the reporting features included in your order.

Gateway and phone setup

The Driver App connects to the Vehicle Gateway over Bluetooth. Select the correct vehicle inside the app and grant the requested permissions.

Vehicle Gateway installation supports different light- and heavy-duty diagnostic connections, including OBD-II, J1939, J1708 and RP1226. Match the cable to each vehicle.

Motive says the Driver App retains logs and location data without cellular coverage. The Bluetooth connection to the gateway remains a separate requirement.

The updated pairing flow requires Driver App v96 or later; VG3 requires firmware 103000 or later. Confirm supported phones and installed versions during setup.

The gateway collects GPS and vehicle information such as fault codes, fuel level and odometer data. Cameras and Wi-Fi are separate capabilities to discuss in the quote.

Support and administration

Motive publishes 24/7 phone, chat, email and web-form support, with live chat accessible from the Driver App.

The published guide covers app/OS updates, power, vehicle selection, Bluetooth and driver-profile checks, with escalation to support if connection problems persist.

System-wide incident information is on Motive’s separate status page. Its support guide says an outage indicator is not available directly inside the Driver App or Fleet Dashboard.

Account closure is handled by the account/support teams. Support can identify the account manager and pass along a callback request.

Subscription and equipment order

Custom quote. Request a separate breakdown for Vehicle Gateway, cables, subscription and optional products; the public pricing route leads to a contact form.

The order form sets the initial term. Standard terms provide 12-month automatic renewals unless changed by the order form, with at least 30 days’ written non-renewal notice.

Standard early-termination terms require notice and payment of the remaining full subscription balance, plus applicable equipment fees. Separate termination-for-cause provisions also exist.

Published terms allow a credit-card processing fee up to 2.99%; ACH and debit payments are excluded from that fee.

If a hardware trial is offered, the standard terms require return within 30 days after it ends to avoid replacement charges. Confirm the actual trial agreement.

Confirm device quantities, compatible cables, delivery, enabled features and all fees on the order form. Hardware and software commitments should be clear before installation.