Effective September 17, 2026.
Using Carrier Alliance
Carrier Alliance helps trucking businesses compare companies, request offers and share customer experiences. Our comparison and guidance are free to carriers. Submitting a request does not create a company account, accept an offer or complete an application. A company’s final written agreement governs any service you choose.
How we make money
Our comparison and guidance are free to truckers. Carrier Alliance may have commercial relationships with any company listed on this site. We may earn referral fees, commissions or advertising fees from those companies.
A listing alone doesn’t mean we have a commercial relationship with that company. Directory listings are alphabetical unless a page explains a different order.
Paid placements are labeled “Sponsored” and kept separate from editorial recommendations. Payment does not determine editorial scores or carrier review ratings.
Requests about a named company
When you submit a request about a company identified on the form, you authorize Carrier Alliance to use your name, email and phone number, optional company details, selected contact method, and the business or survey details you choose to supply to handle that request. Carrier Alliance may share those details with that named company. Carrier Alliance and that company may follow up about the request using your selected contact method. This permission does not extend to unrelated companies or subscribe you to marketing.
Sharing factoring requests
When the request form states that we will share your business and quote details with selected factoring companies, you authorize Carrier Alliance to select those companies and share the details needed to obtain written offers. We coordinate the request and follow up with you by email. Your email, current costs and company feedback stay private with Carrier Alliance. We include your current factor only when you choose that option. This request does not authorize company sales calls, publish a review or contribute your costs to anonymous comparisons.
Finding and comparing offers
When you submit a quote request, you authorize Carrier Alliance to use your business and quote details to select companies, contact them and obtain offers for you. We coordinate the conversations and keep you updated by email. For new requests, email and phone are required, and Carrier Alliance may call you about your request. This does not authorize other companies to call you or subscribe you to marketing. Your email, phone number, current costs and private feedback stay with Carrier Alliance. We contact your current service company only if you ask us to. Submitting a request does not subscribe you to marketing or authorize company sales calls. Requests submitted under earlier terms keep their original permissions.
Submitting a review
Your review must describe your own experience as a customer or on behalf of the trucking business you work for. Do not review your own service company or a competitor. By submitting a review, you confirm this and give Carrier Alliance permission to moderate and publish your rating, written review, customer relationship and public business profile details, as described in our review standards and Privacy Policy. Email addresses and detailed cost answers remain private.
Reviews may be edited or removed through our review process. Do not include another person’s private information, account numbers or confidential documents in public review text.
Review standards and ratings
How we evaluate companies
We examine published pricing, service terms, product capabilities and publicly available customer feedback. We assess what those findings mean for a trucking business, weighing the factors that matter in each service category. Our editorial assessments are separate from reviews submitted directly to Carrier Alliance.
Each assessment explains the strengths, tradeoffs and practical buying questions for that service. We consider mixed and critical experiences as well as favorable ones. Older feedback and uncertain service relevance are identified where they affect our conclusions. Research does not establish that we personally tested a product or that another customer operates a business like yours.
Carrier Alliance Scores
The Carrier Alliance Score is our editorial assessment out of 100. Compare scores within the same service category: the factors that matter for factoring differ from those that matter for an insurance policy.
- Factoring: carrier reputation and experience, getting paid, account tools, fees and available funds, and contract flexibility. Relevant, recent feedback carries more weight when supported by distinct accounts across independent sources.
- Fuel cards: useful savings 40%, payment flexibility 25%, fees and value 15%, driver controls 20%.
- Insurance: coverage fit 30%, certificate workflow 15%, claims assistance 35%, renewal experience 20%.
- Truck and equipment financing: payment and pricing clarity 25%, equipment and agreement fit 30%, account and equipment support 25%, ownership and exit clarity 20%.
In categories other than factoring, each criterion receives a judgment from 0 to 5 in half-point steps: 5 means an exceptional documented case with few material tradeoffs; 4 a strong case with manageable tradeoffs; 3 useful capabilities with meaningful tradeoffs; 2 substantial limitations; 1 a weak documented case; and 0 a documented failure to meet the basic requirement.
For those categories, we divide each judgment by five, multiply by its category weight, add the contributions and round once. Missing information is never scored as zero. When the evidence does not support every criterion, we publish a written assessment without an overall score.
Factoring uses a relative editorial index with fixed scoring anchors. The documented product assessment weights getting paid 25, account tools 20, fees and available funds 20, and flexibility 20. Unknown dimensions remain unknown; we normalize the documented dimensions. Carrier experience can contribute up to 60% of the combined assessment, or 70% with sufficiently broad, systematically collected evidence. We discount older accounts, remove duplicates and limit the influence of feedback concentrated on one platform. Evidence coverage moderates the resulting score before conversion to the public scale. Final scores may include a documented publisher adjustment of up to three points; the underlying research calculation is retained. A score of 91 is an editorial index, not 91% customer satisfaction or a market percentile. Small differences do not establish a better deal for every carrier.
When firsthand feedback is limited, a separately versioned assessment evaluates documented capabilities, published terms and the buying tradeoffs. It does not establish measured reliability, realized savings or customer satisfaction. A historical score describes a past offering, not current availability.
Scores express editorial opinion, rather than a success probability or customer star average. Advertising, inquiries and commissions do not enter the calculation or determine the judgments.
How we prepare and maintain assessments
We retain dated research records privately, check service relevance and duplicates, and distinguish customer experiences from published product facts. A customer-feedback synthesis needs at least three documented reviews; a recurring theme needs at least two distinct accounts. Company-selected testimonials do not establish an independent customer consensus.
Assessments are checked and approved before publication. They are stored editorial versions, rather than opinions generated for each visitor. Missing, changed or withdrawn evidence removes the affected score until reassessment. We can still publish a factual buying assessment when customer feedback is limited.
Product-documentation links let you check relevant prices and terms. If something has changed, suggest a correction.
Reviews from Carrier Alliance customers
Approved reviews appear as soon as they are published. After eight approved reviews of the same service, the Carrier Alliance customer rating out of five becomes the headline. Customer stars and editorial scores remain separate and are never blended.
What email verification establishes.
Reviews are saved privately first. A reviewer must verify access to an email inbox before a new review or update enters moderation. Personal addresses are allowed. This is one barrier to spam, not proof that someone owns a fleet or bought a service.
Reviews need a role, fleet size, customer status, duration of use, ratings and a specific written experience. A moderator checks the company, relevance and available evidence before publication. We do not publish reviews of an employer or competitor. Dollar amounts and detailed operating information are optional.
Older records are kept with their original moderation history. They are not retroactively marked email-verified or customer-verified. Using the same email and offering updates the existing review; the update returns to moderation.
When fleet comparisons become useful.
A ranked comparison needs at least two companies with 10 or more published Carrier Alliance reviews each in the same group. We first use the selected fleet, equipment and operating model, then broaden the group if necessary. The page names the group and shows its review counts. Only information supplied in Carrier Alliance reviews supports these comparisons.
Until those counts exist, we show companies to compare alphabetically. The rating you give a company does not steer the options shown after submission.
Help improve the directory.
Prices and terms change. Suggest a correction or missing company with a source we can check. Similar names and shared domains go to moderation; they are not merged automatically.
Your separate choices
Anonymous cost contributions, review invitations, optional analytics, remembering a device, including your current service company and direct company contact have their own choices. Agreeing to these terms does not enable those options. You can change applicable preferences or contact us to withdraw permission for future use or sharing.
Comparisons and example figures
Published information and company terms can change. Example rates and savings illustrate a calculation; they are not a personalized offer or a promise of savings. Check each company’s written rate, fees, funding conditions and contract terms before deciding.
Your information and these terms
Our Privacy Policy explains how we store, use and retain your information and how to request a correction or deletion. We record the permission associated with your request. Later policy changes do not expand permission already given; a broader use or new sharing scope requires a new choice.
For questions about these terms or an existing request, contact Carrier Alliance.