My20 gives an owner-operator driver logs, inspections and office reporting without requiring the full camera bundle. Its exemption controls deserve a look if your work mixes agriculture, short-haul and ordinary driving. The practical tradeoff is keeping a mounted device connected with the app visible throughout the workday. Recent complaints make a demonstration on your actual route more useful than a generic feature tour. Compare the prepaid per-driver price with the complete equipment bill, then settle the support entitlement and unusually early renewal notice before committing.
Updated 2026-09-10
What stands out
A closer look at Konexial
Driver experience
What customers report
Learning and update experiences differ.
Try a full shift with your usual stops and exemptions. Check that the mounted device and session workflow fit how you actually work.
What Konexial publishes
A Konexial engine-connected device pairs by Bluetooth with the My20 app on your own compatible phone or tablet. An active paid subscription is required. Source ↗
The June 2026 manual calls for a mounted cellular phone or tablet with unlimited data and nationwide coverage. It says mobile hotspots are incompatible. Source ↗
The current shop recommends at least iOS 15 or Android 8, with newer devices preferred. Confirm the exact phone and operating system with Konexial before purchasing. Source ↗
My20 offers agriculture, short-haul, personal-conveyance, yard-move and oilfield status options, plus HOS, driver-log and IFTA reporting. Eligibility for an exemption remains operation-specific. Source ↗
The manual says to create the connected session and select the applicable status and agriculture boundary before moving. An exemption does not remove its connection workflow. Source ↗
Research context
Feedback spans 2023–2026 and mostly concerns driver apps, with some nonprofit transport experience. Newer releases may change earlier experiences; truck counts are unverified.
At a glance
Who it serves
Owner-operators and fleets wanting My20 driver logs, with the option to add cameras, tracking and office workflows.More details
TOWER subscription
The one-year shop option is $300 per driver, equivalent to $25/month when prepaid. Two years is $570; three years is $810. Hardware is separate.More details
Renewal notice
The June 2025 terms renew for the same term unless written non-renewal notice reaches notice@konexial.com at least 180 days before expiry. Confirm the rule for your order before prepaying.More details
Keeping a driving session connected
The manual requires My20 in the foreground with the screen awake while the engine is on. Connect before starting the engine; backgrounding the app can interrupt Bluetooth.More details
Costs, plans & capabilities
TOWER · driver logs and office reports
The one-year shop option is $300 per driver, equivalent to $25/month when prepaid. Two years is $570; three years is $810. Hardware is separate.
Includes HOS, IFTA reports, DVIR management, office dashboard access, driver communication and status exceptions. Konexial describes it as suitable for smaller fleets.
$149.99 for the My20 9-pin J1939 unit. Bring a compatible phone or tablet; a subscription and any required adapter are separate.
The shop lists 6-pin, OBD-II and 14-pin adapters for $45. Standard and cellular units use different connectors, so select the cable for the exact truck and device.
Subscription pages say payments are non-refundable and renew automatically. Their price ranges mention shorter periods, but the current selectable shop variants inspected were one, two and three years.
FLEET · cellular tracking and workflows
The one-year option is $480 per driver, equivalent to $40/month when prepaid. Two years is $912; three years is $1,296. Fleet discounts require a quote.
Adds driver behavior, fuel and engine data, dispatch to mobile, integrations and document workflows. The shop positions FLEET with cellular hardware for fleets of ten or more trucks.
$219.99 for the OBD-II cellular unit with real-time tracking. Its listing specifies an annual subscription and allows two weeks before shipping; confirm the configuration and start date.
The shop lists 6-pin, OBD-II and 14-pin adapters for $45. Standard and cellular units use different connectors, so select the cable for the exact truck and device.
ELD and camera bundles
Essential is advertised at $110/vehicle/month and Growth at $155/vehicle/month, including ELD and AI camera. These are broader per-vehicle packages, separate from the per-driver TOWER and FLEET subscriptions.
The bundle table lists email support for A La Carte and Essential, seven-day live help for Growth, and dedicated 24/7 support for Enterprise. Confirm the entitlement for a standalone ELD subscription.
The general terms do not grant support or guaranteed uptime. A broad 24/7 marketing statement should not replace the support entitlement in your agreement.
Who it serves
Owner-operators and fleets wanting My20 driver logs, with the option to add cameras, tracking and office workflows. Source ↗Checked 2026-09-10
Driver setup
A Konexial engine-connected device pairs by Bluetooth with the My20 app on your own compatible phone or tablet. An active paid subscription is required. Source ↗Checked 2026-09-10
Phone, data and mounting
The June 2026 manual calls for a mounted cellular phone or tablet with unlimited data and nationwide coverage. It says mobile hotspots are incompatible. Source ↗Checked 2026-09-10
Keeping a driving session connected
The manual requires My20 in the foreground with the screen awake while the engine is on. Connect before starting the engine; backgrounding the app can interrupt Bluetooth. Source ↗Checked 2026-09-10
Exemptions and reporting
My20 offers agriculture, short-haul, personal-conveyance, yard-move and oilfield status options, plus HOS, driver-log and IFTA reporting. Eligibility for an exemption remains operation-specific. Source ↗Checked 2026-09-10
Before an exempt trip
The manual says to create the connected session and select the applicable status and agriculture boundary before moving. An exemption does not remove its connection workflow. Source ↗Checked 2026-09-10
TOWER subscription
The one-year shop option is $300 per driver, equivalent to $25/month when prepaid. Two years is $570; three years is $810. Hardware is separate. Source ↗Checked 2026-09-10
TOWER tools
Includes HOS, IFTA reports, DVIR management, office dashboard access, driver communication and status exceptions. Konexial describes it as suitable for smaller fleets. Source ↗Checked 2026-09-10
FLEET subscription
The one-year option is $480 per driver, equivalent to $40/month when prepaid. Two years is $912; three years is $1,296. Fleet discounts require a quote. Source ↗Checked 2026-09-10
FLEET tools
Adds driver behavior, fuel and engine data, dispatch to mobile, integrations and document workflows. The shop positions FLEET with cellular hardware for fleets of ten or more trucks. Source ↗Checked 2026-09-10
Standard ELD hardware
$149.99 for the My20 9-pin J1939 unit. Bring a compatible phone or tablet; a subscription and any required adapter are separate. Source ↗Checked 2026-09-10
Cellular ELD hardware
$219.99 for the OBD-II cellular unit with real-time tracking. Its listing specifies an annual subscription and allows two weeks before shipping; confirm the configuration and start date. Source ↗Checked 2026-09-10
Match the truck connector
The shop lists 6-pin, OBD-II and 14-pin adapters for $45. Standard and cellular units use different connectors, so select the cable for the exact truck and device. Source ↗Checked 2026-09-10
Supported mobile devices
The current shop recommends at least iOS 15 or Android 8, with newer devices preferred. Confirm the exact phone and operating system with Konexial before purchasing. Source ↗Checked 2026-09-10
Broader platform bundles
Essential is advertised at $110/vehicle/month and Growth at $155/vehicle/month, including ELD and AI camera. These are broader per-vehicle packages, separate from the per-driver TOWER and FLEET subscriptions. Source ↗Checked 2026-09-10
Support included in the plan
The bundle table lists email support for A La Carte and Essential, seven-day live help for Growth, and dedicated 24/7 support for Enterprise. Confirm the entitlement for a standalone ELD subscription. Source ↗Checked 2026-09-10
Published support hours
The support hub lists Monday–Friday 6am–11pm and weekends 9am–11pm, labeled EST, at 865-888-6920. Check after-hours coverage in your proposal. Source ↗Checked 2026-09-10
Get the service commitment in writing
The general terms do not grant support or guaranteed uptime. A broad 24/7 marketing statement should not replace the support entitlement in your agreement. Source ↗Checked 2026-09-10
Renewal notice
The June 2025 terms renew for the same term unless written non-renewal notice reaches notice@konexial.com at least 180 days before expiry. Confirm the rule for your order before prepaying. Source ↗Checked 2026-09-10
Prepayment and refunds
Subscription pages say payments are non-refundable and renew automatically. Their price ranges mention shorter periods, but the current selectable shop variants inspected were one, two and three years. Source ↗Checked 2026-09-10
Costs beyond the subscription
The customer pays for the mobile device, wireless service, shipping and taxes. The terms permit annual software/service fee increases of up to 10%. Source ↗Checked 2026-09-10
Hardware replacement
The standard ELD listing offers replacement-unit exchange within 365 days for customers with an active subscription. This is not a cash-back trial. Source ↗Checked 2026-09-10
Before ending service
Export your records before leaving. The terms place record retention on the customer and require any leased hardware back within 15 days at the customer’s expense. Source ↗Checked 2026-09-10
US registered device
FMCSA lists My20 MY20ELD02, software 26.5.1 or higher, identifier KNXL02. The older KNXL01 listing is separate. Registration is manufacturer self-certification, not FMCSA endorsement. Source ↗Checked 2026-09-10
Cross-border use
No Konexial or My20 entry was found in the Canadian certified-device list checked. Obtain confirmation for the exact device before relying on it for Canadian ELD requirements. Source ↗Checked 2026-09-10
