Encompass is worth a look when driver logs are part of a wider compliance workload. Its office records, implementation help and round-the-clock driver support give you more than a basic logging app. The tradeoff is choosing and managing the whole package: the right ELD plan, hardware, driver records and billable units. Use a trial or demonstration to check the daily driver workflow, then request a written fleet quote and exit terms. The older customer accounts below identify useful test cases, rather than establish current failure rates.
Updated 2026-09-10
What stands out
A closer look at J. J. Keller
Driver experience
What customers report
Easy navigation for one user contrasts with status-correction complaints.
Put the actual phone or tablet in a driver’s hands. Test a shift change, an inspection and a log correction before choosing the device package.
What J. J. Keller publishes
Engine-connected ELD hardware works with the Encompass app on a compatible iPhone, Android device or J. J. Keller Compliance Tablet. Source ↗
Electronic logs, approaching-limit alerts, team-driver workflows, inspection photos and office messaging are available. Source ↗
The app supports several state and industry hours-of-service rulesets, personal conveyance, exempt logging and border-crossing workflows. Configure the rules that apply to your operation.
Compliance Tablets arrive with the app installed and support remote assistance. Optional navigation and device-protection packages are separate choices. Source ↗
The Android listing was updated August 7, 2026 and lists GPS-location and performance improvements. Older reviews do not establish how the current release performs.
Research context
Most available feedback dates from earlier years within 2021–2026. New software releases may change earlier experiences; app feedback does not establish current reliability across the compliance platform.
At a glance
Who it serves
Carriers combining driver logs with office compliance records, including driver qualification, hiring and vehicle administration.More details
Pricing basis
Request a fleet quote. J. J. Keller says pricing depends on terms and users; no complete public ELD rate card was established.More details
Agreement and exit
Obtain the signed term, renewal, cancellation notice, remaining charges and equipment conditions. Monthly invoicing does not establish a month-to-month commitment; the cancellation guide does not publish a universal fee schedule.More details
Driver setup
Engine-connected ELD hardware works with the Encompass app on a compatible iPhone, Android device or J. J. Keller Compliance Tablet.More details
Costs, plans & capabilities
Driver Premium ELD and truck setup
The VT100 comparison lists Basic Tracking, Plus Tracking and Driver Premium ELD. Only Driver Premium ELD includes hours-of-service logging; a tracking plan alone is not an ELD subscription.
Engine-connected ELD hardware works with the Encompass app on a compatible iPhone, Android device or J. J. Keller Compliance Tablet.
Electronic logs, approaching-limit alerts, team-driver workflows, inspection photos and office messaging are available.
The app supports several state and industry hours-of-service rulesets, personal conveyance, exempt logging and border-crossing workflows. Configure the rules that apply to your operation.
VT100 sends vehicle data to the office through its own cellular connection. Driver hours-of-service data still requires the Encompass ELD mobile app.
J. J. Keller documents converting a VT100 into a Gen3.0 ELD in Encompass before app connection. The conversion cannot be undone; have the correct unit and service plan assigned first.
Select the harness for the truck manufacturer, model year, diagnostic port and voltage. Do not assume every vehicle in the fleet uses the same connection.
FMCSA lists Encompass Gen3.0 Android and iOS configurations as 30A003 and 30I003, alongside older generations. Match the quoted hardware and app version to the current registered entry.
Canada’s list shows Gen2.5 Android and iOS certificates 1F51 and 1F52. The Gen2.0 entries are revoked. A Gen3.0/VT100 Canadian certification was not established; confirm the exact device before cross-border use.
Office compliance and integrations
Carriers combining driver logs with office compliance records, including driver qualification, hiring and vehicle administration.
Encompass offers APIs for logs, vehicle locations, messages and other fleet records. Published partners include Compcare, Descartes MacroPoint and FourKites; confirm your required data and setup work.
Implementation services can configure job classes, alerts and compliance checklists, with virtual or on-site training and hardware installation. Agree on the included scope and charges.
Tablets and driver support
Compliance Tablets arrive with the app installed and support remote assistance. Optional navigation and device-protection packages are separate choices.
Driver technical support is available 24/7 at 800-327-1342, option 1.
The dedicated 24/7 roadside inspection hotline is 855-215-3637.
Encompass office support operates Monday–Friday, 7 a.m.–6 p.m. Central, at 800-327-1342, option 5. Those hours differ from driver support.
The Android listing was updated August 7, 2026 and lists GPS-location and performance improvements. Older reviews do not establish how the current release performs.
Your complete fleet quote
Request a fleet quote. J. J. Keller says pricing depends on terms and users; no complete public ELD rate card was established.
Monthly billing uses an account snapshot. Active and inactive driver records are billed; applicants and terminated employees are not. Driver fees can include monthly ELD or camera hardware fees.
Added powered and towed units are billed as separate line items at the same rate. Units marked disposed are not billed. Removing a device alone does not describe the whole account bill.
The invoice guide lists separately purchased hardware, implementation training, tablet data, navigation, tracking data and video services among possible charges.
The bundled ELogs listing specifies a separately sold harness. Confirm hardware, mounts, tablet data and installation in the complete proposal.
Obtain the signed term, renewal, cancellation notice, remaining charges and equipment conditions. Monthly invoicing does not establish a month-to-month commitment; the cancellation guide does not publish a universal fee schedule.
An account administrator must authorize cancellation. Export needed reports and attachments first: cancelling Encompass also cancels its devices and may end access to company data.
Compliance Tablets require a release form and device identifiers. Cancelled tablets cannot be reactivated under J. J. Keller’s data plan; support provides unlocking instructions after review.
Who it serves
Carriers combining driver logs with office compliance records, including driver qualification, hiring and vehicle administration. Source ↗Checked 2026-09-10
Driver setup
Engine-connected ELD hardware works with the Encompass app on a compatible iPhone, Android device or J. J. Keller Compliance Tablet. Source ↗Checked 2026-09-10
Logs and inspections
Electronic logs, approaching-limit alerts, team-driver workflows, inspection photos and office messaging are available. Source ↗Checked 2026-09-10
Rules for your operation
The app supports several state and industry hours-of-service rulesets, personal conveyance, exempt logging and border-crossing workflows. Configure the rules that apply to your operation. Checked 2026-09-10
Company tablet option
Compliance Tablets arrive with the app installed and support remote assistance. Optional navigation and device-protection packages are separate choices. Source ↗Checked 2026-09-10
Truck data and driver logs
VT100 sends vehicle data to the office through its own cellular connection. Driver hours-of-service data still requires the Encompass ELD mobile app. Source ↗Checked 2026-09-10
Choose an ELD plan
The VT100 comparison lists Basic Tracking, Plus Tracking and Driver Premium ELD. Only Driver Premium ELD includes hours-of-service logging; a tracking plan alone is not an ELD subscription. Source ↗Checked 2026-09-10
VT100 activation
J. J. Keller documents converting a VT100 into a Gen3.0 ELD in Encompass before app connection. The conversion cannot be undone; have the correct unit and service plan assigned first. Source ↗Checked 2026-09-10
Match each truck
Select the harness for the truck manufacturer, model year, diagnostic port and voltage. Do not assume every vehicle in the fleet uses the same connection. Source ↗Checked 2026-09-10
Equipment in the quote
The bundled ELogs listing specifies a separately sold harness. Confirm hardware, mounts, tablet data and installation in the complete proposal. Source ↗Checked 2026-09-10
Pricing basis
Request a fleet quote. J. J. Keller says pricing depends on terms and users; no complete public ELD rate card was established. Source ↗Checked 2026-09-10
Driver billing
Monthly billing uses an account snapshot. Active and inactive driver records are billed; applicants and terminated employees are not. Driver fees can include monthly ELD or camera hardware fees. Source ↗Checked 2026-09-10
Vehicles and trailers
Added powered and towed units are billed as separate line items at the same rate. Units marked disposed are not billed. Removing a device alone does not describe the whole account bill. Source ↗Checked 2026-09-10
Additional charges
The invoice guide lists separately purchased hardware, implementation training, tablet data, navigation, tracking data and video services among possible charges. Source ↗Checked 2026-09-10
Agreement and exit
Obtain the signed term, renewal, cancellation notice, remaining charges and equipment conditions. Monthly invoicing does not establish a month-to-month commitment; the cancellation guide does not publish a universal fee schedule. Source ↗Checked 2026-09-10
Leaving Encompass
An account administrator must authorize cancellation. Export needed reports and attachments first: cancelling Encompass also cancels its devices and may end access to company data. Source ↗Checked 2026-09-10
Tablet data cancellation
Compliance Tablets require a release form and device identifiers. Cancelled tablets cannot be reactivated under J. J. Keller’s data plan; support provides unlocking instructions after review. Source ↗Checked 2026-09-10
Driver support
Driver technical support is available 24/7 at 800-327-1342, option 1. Source ↗Checked 2026-09-10
Roadside help
The dedicated 24/7 roadside inspection hotline is 855-215-3637. Source ↗Checked 2026-09-10
Office support
Encompass office support operates Monday–Friday, 7 a.m.–6 p.m. Central, at 800-327-1342, option 5. Those hours differ from driver support. Source ↗Checked 2026-09-10
Implementation and training
Implementation services can configure job classes, alerts and compliance checklists, with virtual or on-site training and hardware installation. Agree on the included scope and charges. Source ↗Checked 2026-09-10
Office integrations
Encompass offers APIs for logs, vehicle locations, messages and other fleet records. Published partners include Compcare, Descartes MacroPoint and FourKites; confirm your required data and setup work. Source ↗Checked 2026-09-10
US device registration
FMCSA lists Encompass Gen3.0 Android and iOS configurations as 30A003 and 30I003, alongside older generations. Match the quoted hardware and app version to the current registered entry. Source ↗Checked 2026-09-10
Canadian device selection
Canada’s list shows Gen2.5 Android and iOS certificates 1F51 and 1F52. The Gen2.0 entries are revoked. A Gen3.0/VT100 Canadian certification was not established; confirm the exact device before cross-border use. Source ↗Checked 2026-09-10
Current app development
The Android listing was updated August 7, 2026 and lists GPS-location and performance improvements. Older reviews do not establish how the current release performs. Checked 2026-09-10