ISAAC Instruments

Driver logs and truck setup

ISAAC combines an in-cab tablet, vehicle gateway and office software. Its driver product also supports Samsung Galaxy Tab Active3 and Active5 tablets; confirm the quoted configuration.

The driver workflow includes electronic logs, hours-of-service warnings, inspection photos and document scanning.

Trip activities and location can guide the next driver action. Dispatch can message drivers and remotely view or control their tablet to help.

ISAAC offers permanent and temporary docking arrangements that secure and charge its rugged tablet.

The InMetrics gateway installs behind the dashboard and supports remote updates. Confirm cellular, Wi-Fi and any satellite service included in your package.

FMCSA lists ISAAC InControl, ID ISACTL, version 5.08 and higher, for WRU1K2-HNx, WRU1K8-HNx and WRU201 hardware. Registration is not an agency endorsement.

Transport Canada lists ISAAC InMetrics Series 2 WRU201 under certificate 1F58, alongside Series 1 variants. Match the exact certified configuration to the supplied device.

The FMCSA entry lists web-service and email transfers. It notes that a transfer needs cellular coverage; drivers should know the device’s display and transfer procedure.

Dispatch, integrations and coaching

ISAAC describes two-way TMS workflows, including McLeod: trip instructions reach the tablet and driver activities return to dispatch. Confirm the fields and software version your operation needs.

The platform supports approved third-party Android apps. CoPilot Truck, Drivewyze PreClear and SpeedGauge are listed integration options; confirm separate licensing and fees.

ISAAC Fuel Coach provides live driving guidance and scorecards for drivers and managers. Savings depend on the operation; no fuel-saving result is guaranteed here.

Rollout and support

ISAAC has a North American installer partner network, truck-specific kits and remote installation training for fleet technicians.

Implementation brings together a project team for integration and training, with a Client Success Manager for ongoing follow-up.

Drivers are directed to their fleet manager or ISAAC superuser first. That contact can access the tablet remotely.

Manager and superuser support runs Monday–Friday, 7 a.m.–8 p.m., and weekends, 9 a.m.–5 p.m., Eastern as published. After-hours regular requests are processed the following day.

24/7 emergency support requires an access code and a critical fleet-wide or large-scale service interruption. Charges may apply when an incident is judged noncritical.

Portal guides and videos are available. On-site or virtual training can be scheduled through the Client Center or Client Success Manager.

ISAAC publishes a three-year parts warranty for InMetrics, including accident and environmental damage. Obtain the written coverage and replacement conditions with the quote.

Your fleet quote

Request a fleet quote. The checked official product and FAQ pages do not publish a complete hardware, subscription and installation price.

Ask for hardware, installation, connectivity, software, integration, training and optional applications as separate quote items, including recurring charges.

Minimum term, renewal notice, early exit charges and device ownership need the fleet agreement. The public ISAAC Connect mobile-app terms are not a substitute for that contract.